Patient and Visitor Information and Support Centre
The Patient and Visitor Information and Support Centre is a central hub at Chris O’Brien Lifehouse, run by our trained volunteers. Located on the ground floor in the main reception area, this hub offers a wide range of services to guide and support patients, visitors, and staff.
Phone: (02) 8514 0116
Email: infocentre@lh.org.au
Welcome to the Patient and Visitor Information and Support Centre
Our Patient and Visitor Information and Support Centre is more than a resource hub; It’s a comforting presence, offering guidance and support to both patients and visitors. Located at the main reception area on the ground floor, this service is run by our trained volunteers who are ready to help you and offer a wide range of services to guide and support you while you’re at Chris O’Brien Lifehouse.
Location
The Patient and Visitor Information and Support Centre is located on the ground floor at the main reception desk in the Chris O’Brien Lifehouse foyer.
Operating Hours
Our friendly volunteers are available from Monday to Friday, 8am – 4pm.
Contact Details
Phone: (02) 8514 0116
Email: infocentre@lh.org.au
What Can I Expect?
One of our friendly volunteers will be there to greet you at the entrance of Chris O’Brien Lifehouse and can offer you assistance in a range of areas.
Patient Programs Available
The Patient and Visitor Information and Support Centre offers a range of services to support and guide patients, visitors, and staff at Chris O’Brien Lifehouse.
Art in Health
Arterie
Arterie is an innovative inter-disciplinary use of art in healthcare, designed to improve outcomes for Chris O’Brien Lifehouse patients, their families, friends and carers by easing the side effects of cancer and its treatment such as stress, pain, fatigue, isolation and depression. Arterie participates in a way that fits with the patient’s treatment – it is non-invasive, inclusive and supportive.
Carterie
Carterie is a mobile art studio that is delivered to treatment and waiting spaces, wards and clinics by trained ‘Carterists’. Our mobile carts contain art activities with all materials and instructions included, offering projects that cater for all types of patients.
The Hair Care Studio
Facing cancer is an extraordinary challenge, and at Chris O’Brien Lifehouse, we recognise the impact it can have on one’s confidence. The COBL Hair Care Studio is a place where you can find comfort, regain control, and rediscover your sense of self. Our Studio is designed to support you during treatment, and our dedicated team are here to assist you with personalised care and advice.
Services offered at the Hair Care Studio include:
- The Style Studio
- Haircut and Blowdry
- New Hairpiece Purchases
- Hair Loss Management Advice
Pet Therapy
We understand the healing power of the unconditional love and companionship that our furry friends provide. At Chris O’Brien Lifehouse we are delighted to offer Pet Therapy as a way to bring comfort and joy to our patients during their challenging journey.
Patient Shuttle Bus
Join our friendly volunteers on our free shuttle bus service between Chris O’Brien Lifehouse and Central Station.
Chris O’Brien Lifehouse pick up and drop off is outside the Patient Transport Waiting Lounge, next to reception.
Central Station pick up and drop off is at the taxi rank at the Western Forecourt.
Reducing the Stress of Patient Drop-Offs
Our dedicated volunteers are here to assist with patient drop-offs, especially during busy parking days.
Patients and their loved ones can call ahead at (02) 8514 0116, and a trained volunteer will be waiting outside the main entrance to either stay with the patient or escort them to their destination, alleviating the stress of finding a parking spot.